Webix UI Technical Support
Our documentation and MCP Server put the full Webix API at your fingertips. But developing complex business applications raises questions no reference page fully answers. Docs and MCP tell you what the API does — our engineers tell you which approach fits your app. For help with integration, troubleshooting, or choosing the right implementation approach, talk directly to the specialists who work on Webix every day.
Support for Webix Pro Users
Most of our team members have been working with Webix since its early years. This long-term product knowledge allows them to resolve addressed issues quickly, suggest best practices for integration, and continuously improve the library based on real developer feedback. For Webix PRO users we offer Standard and Priority support packages.
Standard Support
- Initial response within 48 hours
-
30 support tickets per month /
unlimited for the first month
Priority Support
- Initial response within 24 hours
- Unlimited tickets
- 10 live chat sessions
- Emergency bug fixes
- Integration audit on request
Support Availability
Technical support is provided:
- via email
- during business days
- during business hours (CET)
- in English
Please contact us at support@webix.com using the email associated with your license and include your license number to help us process your request faster.
What We Can Help You With
Webix Support Team strives to establish interaction and cooperation with developers and regularly assists customers with:
Troubleshooting and bug investigation
Webix components configuration
Performance recommendations
Migration between Webix versions
API usage and implementation questions
Integration audit
*on request for Priority support users
Support covers the use of Webix components and APIs. For custom application development or consulting services, please visit Webix Services.
Why Developers Trust Webix Support
Docs, the MCP server, and support all come from the same place: the team that builds Webix. Each ticket you open is immediately routed to the engineers who wrote the code, the QA specialists who tested it, and the product analysts shaping roadmaps. That's why your feedback turns directly into bug fixes, documentation updates, and new Webix features.
2013
2026
26 standard widgets
114 standard widgets &
15 standalone JS components
15 standalone JS components
Support for All Webix Users
No matter which Webix edition you use - GPL or PRO - you'll have access to various Webix resources.
Community Forum
Webix Forum is the official free support channel where you can contact the Webix team, discuss technical issues, exchange ideas with other developers, and explore implementation examples shared by both the team and the community.
Webix MCP Server
If you build applications with AI coding assistants such as Cursor, Claude Code, or other MCP-compatible tools, the Webix MCP Server helps you access the latest Webix APIs while coding and receive Webix-specific implementation examples in real time.
Detailed Documentation
Our documentation provides up-to-date information on all Webix components. It reflects new features and even minor updates as soon as a new Webix version is released. You’ll also find step-by-step guidance on installing Webix and integrating it into your existing application.
Learning Resources
Explore how to start working with the Webix JS UI library effortlessly through our various learning resources:
- Step-by-step interactive tutorials,
- Detailed implementation guides,
- Live snippets with code examples.
- Video lessons about Webix and Webix Jet,
- “How-to” articles in the blog,
Help Us Improve Webix
We continuously improve Webix based on developer feedback. Share your ideas, request features, report bugs, and you will help us prioritize future improvements and make the library better for everyone.
