Webix UI Library Support Service

Webix is created by the dedicated team of software developers and support service specialists who have knowledge in the peculiarities of our library and work hard on the development of the project. Hence, we can ensure high-quality support and consulting services.

Technical support for Webix Pro users

We provide Webix Pro licensees with online technical support in the client area.

Support plan can be extended upon request.

Basic support

BASIC SUPPORT

  • Up to 72 hours initial response time
  • 10 tickets
Standart support

STANDARD SUPPORT

  • Up to 48 hours initial response time
  • 30 tickets / Unlimited 1st month
Priority support

PRIORITY SUPPORT

  • Up to 24 hours initial response time
  • Unlimited tickets
  • 10 live chat sessions
  • Emergency bug fixes
  • Integration audit

Please note that Webix users can obtain technical support:

  • only via e-mail
  • only on business days
  • only during business hours (our time zone is GMT +3).

Our specialists consider requests in English and Russian.

If you need assistance, please contact our customer service using the e-mail address that was sent to you after purchasing a license. In your letter, don't forget to provide the license number. It will significantly accelerate your request processing.

Technical support for Webix Standard users

Our team helps all Webix users. Our clients who hold Webix Standard license can get assistance in the following ways:

Community forum

Community Forum


Our forum is not only a cozy place to discuss technical issues or exchange ideas with other developers, but also it's an official communication channel for contacting our support team. Feel free to ask questions, search for answers, and study Webix on our community forum.

Online documentation

Online Documentation


Our documentation portal allows users to ask questions, discuss them with our team and other users, suggest new features and improvements via comments. Our support service specialists answer all the questions in the comments section.

Webix blog

Webix Blog


We develop our blog, which is oriented towards UX experts and JavaScript professionals. You will find answers to most of your questions and discuss your ideas in the comments section under the articles.

Interactive tutorials

Interactive tutorials


Our JavaScript interactive tutorials have a step-by-step guide, a code editor, and a preview. Webix users can learn how to start working with our UI library, build convenient and functional tables with DataTable, and create Form controls for other Webix components.

Video tutorials

Video tutorials


This section allows Webix users to learn the information that ensures their effortless start and successful work with Webix. There are also videos which teach programmers how to deal with Webix Jet, a micro-framework for creating single-page applications.

Tutorials in the blog

Tutorials in the blog


On our blog, Webix users can find articles with tips, JavaScript and CSS tutorials, which allow learning more about the peculiarities of our UI library. The blog posts will teach software developers on how to build a business web app with only 12 lines of code, create customizable tooltips, and more.